The Quality of our service is a key factor for the success of AD HOC.
\nIn this perspective, our primary goal is complete customer satisfaction both in terms of the work carried out and the
\nservice; being selected and appreciated by our Customers means excelling in terms of efficiency, quality,
\nperformance and image.<\/p>\n
In order to achieve the quality objectives set, AD HOC intends to promote and develop the following initiatives:
\n– Creation and implementation of a Quality Program according to the UNI EN ISO 9001:2015 standard;
\n– Creation, implementation and support of a \u201cQuality\u201d department to ensure the proper and adequate
\nmanagement of the program;
\n– Involvement of all departments and Consultants with a view to customer satisfaction by means of compliance
\nof work carried out, competitive prices, flexibility and punctuality in the provision of the Service;
\n– Official certification of the Quality System by an independent accredited Certification Body;
\n– Compliance with workplace safety and hygiene regulations;
\n– Targeted recruitment of consultants according to DESTINATION teams, their enhancement and growth over
\ntime;
\n– Attention to clients’ ESG strategies to be supported, where required, with strategic advisory interventions.<\/p>\n
In particular, the following objectives to increase business improvement have been set:
\n1. Creation of a Quality System and maintenance of the ISO 9001:2015 Certification;
\n2. Study, activation and management of a system to measure the level of Customer satisfaction;
\n3. Implementation, based on the results of the study mentioned in point 2, of actions aimed at improving any
\ncritical areas that emerge;
\n4. Creation of a monitoring detection system for work carried out;
\n5. Constant survey of consultant satisfaction and any critical areas through periodic meetings of the office
\nmanager with the resources;
\n6. Maintaining the work activity in a smart working mode particularly appreciated by Ad Hoc’s resources;
\n7. Cybersecurity policy with real-time intervention to ensure continuity of service and guarantee the privacy of
\ndata on the clients.<\/p>\n
Top management establishes, implements and manages a Quality Policy that:
\na) is appropriate for the purposes and the context of the organisation and supports its strategic direction;
\nb) provides a reference framework for setting quality objectives;
\nc) includes a commitment to meet the applicable requirements;
\nd) includes a commitment to the constant improvement of the quality management system.<\/p>\n
The Quality Policy is:
\na) available and kept as documented information;
\nb) communicated, understood and applied within the organisation;
\nc) available to the relevant stakeholders, as appropriate.
\nThe Quality Manager has full responsibility and authority for ensuring compliance with the provisions of the Quality
\nManual and related procedures.<\/p>\n
Milan, 9 th November 2023<\/p>\n
GENERAL MANAGEMENT
\nQuality Manager<\/p>\n